Privacy Policy
Diana Rose Cosmetics
Last updated: [03/03/2024]
This Privacy Policy outlines the practices of Diana Rose Cosmetics (referred to as "the Site," "we," "us," or "our") regarding the collection, use, and disclosure of your personal information when you visit, use our services, or make a purchase from dianarosecosmetics.com (the "Site") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, the terms "you" and "your" refer to users of the Services, including but not limited to customers, website visitors, or any other individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with the Privacy Policy, we kindly ask that you refrain from using or accessing any services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps as required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. We use the term 'personal information' to refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information includes your username, password, and security questions.
- Shopping information: items viewed, added to cart, or wishlist.
- Customer support information includes details provided in communications with us, such as messages sent through the Services.
Some features of the services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors collect payment information (such as bank account details, credit or debit card information, and billing address) to process your payments. Allowing us to process your payments, fulfill your orders, and deliver the products or services you've acquired, as outlined in our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
We will treat any information obtained from third parties by this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to your related account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, as well as displaying advertisements for products or services. We may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend you don't share your username, password, or other access details with anyone else. If you suspect unauthorized access to your account, contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. We pursue these actions in our legitimate interests to promptly respond to your needs, deliver effective services, and sustain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please note removing or blocking Cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or not be available. Blocking cookies may not prevent sharing with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information under their privacy notices.
- When you provide direct instructions, request disclosure, or otherwise consent to share certain information with third parties (such as for product shipments or through social media widgets or login integrations), you do so with your explicit consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, the following categories of personal information and sensitive personal information (denoted by *) about users have been disclosed for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category:
- Identifiers include basic contact details, as well as specific order and account information
- Commercial information such as order information, shopping information, and customer support information
- Internet or other similar network activity, such as Usage of Data
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information or inferring characteristics about you.
We have "sold" and "shared" (as those terms defined in applicable law) personal information over the preceding 12 months to engage in advertising and marketing activities, as follows.
Category of Personal Information
- Identifiers such as basic contact details, as well as orders and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients
- Business and marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be publicly accessible by anyone.
We cannot control who will have access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, nor for the accuracy, use, or misuse of any information disclosed or received from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. When you share information on public or semi-public forums, including third-party social media platforms, content can be visible to other users. Such information may be used without limitation by us or a third party. The inclusion of links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by individuals underage, and we do not knowingly collect any personal information from minors. If your child has provided us with personal information, you can ask us to delete it by contacting us with the details below.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge of sharing or selling (as defined in applicable law) the personal information of individuals under 16 years old.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute and may apply only in certain circumstances, and we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to the personal information we hold of you, including details relating to how we use and share your information.
- Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
- Right to opt out of Sale Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your info for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to limit or opt out of use and disclosure of sensitive personal information. You may have a right to direct us to limit our use or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in your emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. By applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required under applicable law.
We utilize Shopify's ad services, specifically Shopify Audiences, to personalize the advertising you encounter on third-party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en
Complaints
If you have complaints about how we process your personal information, kindly contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, you may have the right to appeal our decision. Depending on your location, you can contact us using the provided contact details or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country, including the United States. Also, our staff or third-party service providers manage your personal information across different countries.
"If we need to transfer your personal information from Europe, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, if applicable. However, if we transfer the data to a country deemed to provide adequate level of protection, we will not rely on any additional mechanisms."
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available, please email us at info@dianarosecosmetics.com.